FAQS
What happens if I’m not at home when you deliver my order?
It is the client’s responsibility to make sure that somebody is available at the provided address by the time the parcel is due for delivery. Check the link daily from dispatch day to see the latest scans and updates about your delivery. If deliveryman miss you, we advise to track your order again and book a redeliver directly. If you can see that your parcel has been delivered when you have not been home, make sure to check the tracking and the map of delivery location and if it has been delivered to the local office.
I am missing an item on my order
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us.
Do you practice part delivery?
Our store does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happen we will send you an email that inform you about this.